Frequently Asked Questions
Welcome to BlissLights™, a new lighting experience that creates a new standard in the indoor and outdoor lighting industries. Our goal is to provide you with a unique blissful experience. To learn more about BlissLights and how we do business, please review the frequently asked questions below. If you have a question that is not answered here, please contact customer service.
ONLINE SHOPPING
• What forms of payment do you accept?
• Do you charge sales tax?
• How do I know my online order was received by BlissLights?
• What is your return policy?
• I had trouble ordering online. What do I do?
• Can I order over the phone instead?
• What if I have questions before I order? Who do I talk to?
DEALER ORDERING
• Who are BlissLights Dealers?
• How do I become a BlissLights Dealer?
• How do I find a BlissLights Sales Representative in my area?
• Do you have a print catalog?
• How do I know my order was received by BlissLights?
SHIPPING QUESTIONS
• How much will you charge to ship my order?
• Do you ship to Hawaii and Alaska? What about international locations?
• How long will it take for my order to arrive?
• Do you offer express shipping?
PRODUCT QUESTIONS
• What are BlissLights™? How do BlissLights™ work?
• Do you have products that are not listed on your web site?
• Do you warranty your products?
• Can you guarantee availability of products on your site?
• Can you add a (DMX system/motion sensor/etc.) to a BlissLight?
• Does your products come with other power options?
• Do BlissLights come in other projection colors?
• Do BlissLights come in other housing colors?
• Can you help me find replacement parts for my BlissLight?
• I’d like some more information about a product I saw on your site. How do I find out more?
RETURNS/DAMAGED SHIPMENTS
• What is your return policy?
• Do you charge a restocking fee?
• How do I make a return?
• When will my credit be issued?
• My shipment arrived damaged or defective. How do I get a replacement?
What forms of payment do you accept?
We accept pre-payments by cash, check and money order. We also accept Visa, Master Card and American Express.
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Do you charge sales tax?
Sales Tax is charged on all taxable orders for California residents only.
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How do I know my online order was received by BlissLights?
BlissLights will send you a confirmation email after your order is received.
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What is your return policy?
If you are not satisfied for any reason with your BlissLight or it was damaged upon receipt, we have a 30 day money back guarantee for products that are purchased online on our website. In other words, any time during the 30 days after the date the product left our facility and shipped to you, you can ship it back to us for a full refund. The product must be in the same condition as it was when you received it and shipped back to us in its original shipping material.
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I had trouble ordering online. What do I do?
Call BlissLights at #626-709-3319 and choose option #2.
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Can I order over the phone instead?
Yes, we can process your order over the phone. Call BlissLights at #626-709-3319 and choose option #2.
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What if I have questions before I order? Who do I talk to?
Call BlissLights at #626-709-3319 and choose option #2.
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Who are BlissLights Dealers?
A BlissLights Dealer is an experienced lighting professional who can provide you with a complete lighting solution.
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How do I become a BlissLights Dealer?
If you wish to resell BlissLights, then to become a BlissLights’ Dealer and be qualified, please contact Mr. Richard Steele. Richard@blisslights.com or #626-709-3319 x 103.
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How do I find a BlissLights Sales Representative in my area?
Click here to be taken to a list of BlissLights Sales Representatives in your area.
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Do you have a print catalog?
Click here to be taken to BlissLights sell sheets and pdf links.
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How do I know my order was received by BlissLights?
You will receive a confirmation email when your order ships. To obtain a status on your order please call customer service at #626-709-3319 x 301. BlissLights typically ships your order within 3 working days.
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How much will you charge to ship my order?
Ground shipping in the contiguous 48 is included in our price.
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Do you ship to Hawaii and Alaska? What about international locations?
Yes, we do. Please call #626-709-3319, option 2, for details.
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How long will it take for my order to arrive?
Your order will ship within 3 working days of order receipt. Ground shipping take between 1-5 days depending on your location.
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Do you offer express shipping?
Yes, please call #626-709-3319, Option 2, for details.
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What are BlissLights™? How do BlissLights™ work?
BlissLights™ are simple to use lighting projectors that create an explosion of thousands of moving pin points of light which move on unique far reaching trajectories complete with an ever-transforming nebula cloud to tickle the imagination. BlissLights incorporate laser and optical elements to create a breathtaking lighting effect much like a universe of moving stars. BlissLights makes paintings out of light that must be experienced with your own eyes to appreciate the fine attention to detail in each work of art.
BlissLights™ are designed for commercial and homeowner applications. Lighting industry professionals use the BlissLights to illuminate hard-to-light areas and create a unique lighting experience never-before-seen which is sure to impress their clients. Everyday consumers want to amaze their family and friends by transforming their homes or backyards into a magical starry experience.
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Do you have products that are not listed on your web site?
Our standard available products are listed on our website. However, if you don’t find what you are looking for, BlissLights can create a custom product for you. For details call # 626-709-3319, Option 2.
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Do you warranty your products?
Yes, all products come with a 12 month warranty. Click here for further warranty information.
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Can you guarantee availability of products on your site?
Availability is not guaranteed. If it will take longer than 3 days to ship your product, we will notify you as soon as possible.
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Can you add a (DMX system/motion sensor/etc.) to a BlissLight?
Yes, BlissLights can add other systems to our products. Given the size of your order, BlissLights can create a custom product for you. For details call #626-709-3319, Option 2.
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Does your products come with other power options?
Right now, BlissLights only come with a 110V power option. Voltage transformers are commercially available elsewhere to run on different voltages, such as 220V.
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Do BlissLights come in other projection colors?
Standard projection colors are either green or red. If you are looking for other colors, BlissLights can create a custom product for you. For details call #626-709-3319, Option 2.
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Do BlissLights come in other housing colors?
Our housing colors are standard as seen our website and sell sheets. However, if you don’t see what you are looking for and depending on the size of your order, BlissLights can create a custom product for you. For details call #626-709-3319, Option 2.
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Can you help me find replacement parts for my BlissLight?
There are no user serviceable parts in the BlissLight. Please call #626-709-3319, Option 2 for repair issues.
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I’d like some more information about a product I saw on your site. How do I find out more?
Please call #626-709-3319, Option 2.
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What is your return policy?
If you purchased your BlissLight on our website and are not satisfied for any reason with your BlissLight or it was damaged upon receipt, we have a 30 day money back guarantee for you. In other words, any time during the 30 days after the date the product left our facility and shipped to you, you can ship it back to us for a full refund. The product must be in the same condition as it was when you received it and shipped back to us in its original shipping material. Click here for more details.
If you are a dealer and your shipment was damaged upon receipt, please call BlissLights Customer Service at #626-709-3319 x 301.
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Do you charge a restocking fee?
A restocking fee of 10% is charged to Dealers/Resellers for canceled orders. This policy does not apply to online consumer purchases from our website.
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How do I make a return?
For details call, 626-709-3319 x 301 or email jane@blisslights.com
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When will my credit be issued?
Credit will be issued within 3 working days of receiving a returned product.
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My shipment arrived damaged or defective. How do I get a replacement?
Please call, 626-709-3319 x 301
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